ORBX Managed is your day-to-day IT, looked after properly. Helpdesk, devices, servers, identity, and lifecycle management, all run as one system with one team accountable. UK-managed, 24/7 cover, contracted SLAs.
Everything in one contract. One team. One number to call.
If your business needs it for technology to work, it is in the contract. No surprises, no separate quotes for routine work, no upsell at the moment of crisis.
Phone, email and portal channels. UK-based engineers. ITIL-aligned. Performance reported every month against contracted SLAs. VIP fast-track for board members and executives.
Provisioning, configuration, patching, encryption and lifecycle for every laptop, desktop and mobile. Windows and Mac supported. New starters ready on day one. Leavers handled cleanly.
Microsoft Entra ID configured properly. Multi-factor authentication. Conditional access. Single sign-on. Joiners, movers and leavers automated where possible, audited where not.
On-premises, cloud, or hybrid. Servers, networks, firewalls, backup, monitoring. We design, run and maintain the lot. If something is end-of-life or limping, we tell you and plan the fix.
Your estate watched 24/7, not just when a ticket is raised. Alerts triaged before users feel them. Patches deployed to schedule. Backup health verified weekly, not just once a year.
Monthly performance reports. Quarterly business reviews with your account team. A 12-month rolling roadmap. Decisions documented. Improvements measured.
Most provider transitions take six months and feel painful. Ours take 60 days and follow a defined methodology. You know what is happening at every stage.
Two weeks. We map your current state: devices, accounts, servers, contracts, risks. You get the map whether you engage us or not.
Structured 60-day transition. Documentation, tooling, baselines, change control. We do not flip a switch on day one.
Service desk live. Monthly performance reports. Continuous improvement plan agreed each quarter and measured.
Quarterly business reviews. We bring data, risks and recommendations. You bring questions. Decisions documented.
Reported every month, reviewed every quarter. Numbers your CFO and your board will recognise.
P1 incidents cut by a third in the first 90 days through proactive monitoring and root-cause discipline.
Average response time on critical issues. The contracted SLA is one hour. We do better than that.
From contract signed to fully operational. Most provider transitions take six months. Ours do not.
Per user per month, with separate line items for infrastructure, projects and out-of-scope work. Headline pricing is published on our pricing page. We do not hide it behind a multi-call sales process. The number we quote is the number on the proposal.
36 months is standard. 24 months by exception. We will not do 12 months because the onboarding investment cannot be recovered, and that maths hurts you as much as us. Multi-year terms come with discounts.
Yes. We have a defined transition methodology. Most provider transitions take 60 to 90 days from contract to operational handover. We do not need your current provider to cooperate, although it helps.
Yes. Mac via Microsoft Intune, Jamf or Kandji depending on your estate. We are Microsoft-led but not Microsoft-only. Linux desktops are out of scope for managed support, but we will work alongside specialist Linux teams.
The service is UK-managed by ORBX from our Manchester base. Round-the-clock delivery is provided by our service partner, an ISO 27001 and ISO 9001 certified operation that has been running helpdesk services since 2002 and operates from multiple international locations to provide genuine 24/7 cover. Engineers are vetted, hold criminal record checks, and are bound by NDAs. Documentation is available for your auditor on request. We are happy to walk through the partner stack on a discovery call.
Targets are agreed per client based on your operating context. Standard SLA is one hour for critical issues. Our service partner currently averages around fifteen minutes on Critical/High. We publish actual performance every month, not just the target.
Major projects (server migrations, office moves, large software rollouts) are scoped and quoted separately so you can budget properly. Standard moves, adds and changes are included. We follow a documented framework called IMAC so the boundary is always clear.
Thirty-minute discovery call. We will look at your estate, your current provider, and what is actually broken. If we can help, we will say so. If we cannot, we will tell you who to call instead.
Book a discovery call